I switched back to the Storm. Android is simply not finished yet; it lacks some very, very basic features that I had gotten very used to on the BlackBerry.

Anyone who has had to endure the displeasure of struggling through a customer support call with a completely unintelligible customer service representative in Bangalore should be watching this legislation with interest: A new bill before the House gives outsourcing American companies a hard time. Senator Chuck Schumer (D-NY) introduced a bill requiring that companies transferring calls to an overseas call center disclose that fact, and pay a tax of 25 cents per call transferred.

Hear hear!

I for one would be delighted to get those calls back to being handled in the United States, by native English-speaking and Spanish-speaking reps. I don’t even call tech support anymore unless I need an RMA because I rarely can understand the person on the other end of the phone. Even calls to American Express and other companies with other large customer-service organizations are being handled overseas, and not just by India anymore: Romania is a top call-center magnet in, and Sirius/XM has their call center in balmy Jamaica (ask me how I know).

In a complete fit of incredulity, in this article, TollFreeForwarding.com states:

“It will cost jobs while aiding the continued destruction of American wealth and influence. As an employer, it is prohibitively expensive to do business in this country, primarily because the talent pool is tiny due to our poor educational system. Even in a down economy, American technology companies have difficulty finding well-trained individuals who are prepared to work at the pace of international business.”

File that one under Oh Puh-LEEAZE!

Are you kidding me!? It’s America’s shitty talent pool? Really? Bullshit. You left out an important bit from that statement: …because the talent pool [who is willing to work for minimum wage and no benefits] is tiny due to our poor educational system. Yeah. Our educational system teaches kids to demand a living wage and health insurance, I guess that’s what makes it so poor. As a product of the American educational system–and as one who started their career in a BlueBehemoth call center, supporting OS/2–I find that quote highly offensive, and completely unfounded.

I realize that over in India it takes a Master’s degree from Bangalore U. to ensure one is qualified enough to ask someone if they’ve rebooted their computer (because that’s the next step on the script), but why don’t we give our American men and women a crack at it, ‘kay? I’m pretty sure they can handle it…

So AT&T is getting rid of their unlimited pricing plans, eh?

WelYgl it’s only been a fucking year since tethering was announced for the iPhone; now AT&T is poised to implement it–along with draconian pricing models to ensure that tethering isni’t at all useful to those who choose to tether. Their top-tier, most expensive plan, caps out at 2gb–down from 5gb on their “unlimited” plan.Plus, in a move in-line with their unmitigated gall, they did it as the iPad’s popularity is zooming stratospheric. You’ve got to admire the timing.

So rather than add capacity, the fucking slimebags at AT&T fixed the fact that they have the shittiest, narrowest-diameter data network of all the majors by crippling their data plans. Fucking brilliant! Why didn’t I think of that!? Some executive somewhere just got a big, fat bonus check for dreaming up that marvelous piece of marketing.

But Corsair, you use Verizon–and you hate AT&T anyway. So why get so bent-out-of-shape over this? It doesn’t affect you.

Oh, but it absolutely will affect me–and you, too, no matter what carrier you’re on. You see, when one carrier decides to do this sort of thing out in the open, it gives the green light to all the other carriers to do the same thing. It’s like collusion, but out in the open, and it’s just one more way for the telecoms to bend us over the barrel one more time for one more go-round.

I tether my BlackBerry Storm 2 under Verizon, and pay the oppressive $45/month + $15/month for the 5gb privilege. If Verizon follows suit, I’ll be pissed. Not pissed enough to leave them, of course–their service is still the best of the best–but pissed enough to write them angry letters and compose angry blog entries.

Big Red should use this as an opportunity to chuckle, shake their heads, and sock it to the Blue Bastards at AT&T–with an ad campaign that says: “Gee whiz, AT&T. It’s a shame that your pathetic network which can’t keep up with all the growth is so bad that you have to put usage restrictions in place. Can you hear me now? Oh–you dropped my call? Oops.”